To whom it may concern : I am infuriated at what has just happened to me with my cellphone upgrade.
 
I went for my upgrade yesterday 07/04 at the Vodacom shop in  Canal Walk. After waiting for 4 weeks for my Nokia 6500c I was told that they did not have any phones as yet. I dealt with a gentleman called Matthew. He referred me to the Cellucity shop in Canal Walk and confirmed that they have a phone ready for me. I signed the upgrade took my phone home and when I wanted to put my sim card in the phone it did not read my sim card. The sim silver plate where you need to insert your sim into was loose. Within 18 hours of my upgrade I rushed through to them to replace the phone for me. They took the phone to the back of their shop with my sim card and Nazmy their employee came out and told me that the phone was faulty. The Manager was also called and she refused to replace their fautly phone.
 
He said that they are not allowed to give me a new phone. They made me fill in an out of the box failure claim form and said they had to send the phone back to vodacom and within 7 working days they would replace my phone. I was infuirated as they told me it was company policy.
 
I am sitting without a phone, after upgrading ! I was given a faulty phone and it is just my bad luck.
 
I do not understand how I must be inconvenienced because a branch of yours gave me a faulty phone. I was told by your customer care department that the Cellucity is to replace my phone immediately. They however refuse !!!!!
 
IF I WAS TOLD THAT THEY HAD A DIFFERENT POLICY I WOULD NEVER HAVE RESIGNED MY CONTRACT WITH THEM
WHY WAS I REFERRED TO THEM BY A VODACOM EMPLOYEE IF THEY DO NOT CARRY THE SAME POLICY TO VODACOM.
 
THE PHONE WAS FAULTY AND DID NOT WORK, THE SIM WAS NOT CHECKED IN STORE ON THE DAY OF MY UPGRADE. AND WHEN IT WAS CHECKED UPON MY RETURN THEY ACKNOWLEDGED THAT IT WAS BROKEN.
 
I DEMAND THAT THEY GIVE ME A NEW PHONE, OR VODACOM STEPS UP AND GET THEM TO ACTION.
I WAS REFERRED TO THEM BY YOUR COMPANY EMPLOYEES AND NOW I HAVE TO SUFFER BECAUSE I WAS GIVEN A BROKEN PHONE AND NOT MADE AWARE OF THE DIFFERENT POLICIES.
 
SOMEONE NEEDS TO CONTACT ME SOON I AM FURIOUS AND EITHER WANT TO CANCEL MY CONTRACT WITH VODACOM OR GET A NEW PHONE IMMEDIATELY.

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